Privacy Policy
Rob Dolan Wines will from time to time, collect personal information from you.
Rob Dolan Wines is committed to ensuring that the collection, retention, use and disclosure of the Personal Information you provide (i.e. information which is collected and identifiable as relating to you personally) complies with all applicable legal requirements and that there is no act or practice that interferes with your privacy rights. All possible steps are taken to ensure that any Personal Information you provide online through robdolanwines.com.au is not disclosed to or accessed by unauthorised persons and is used only for the purpose for which you have provided it.
When do we collect Personal Information?
Rob Dolan Wines will collect Personal Information about you at various times including when you register or subscribe on-line for goods or services we have on offer or if you enter a competition or complete a survey or forward any comments to Rob Dolan Wines.
Why do we collect Personal Information?
We collect Personal Information for a variety of reasons including, in particular, to enable us to improve the nature of the goods and services we provide and to more accurately market our goods and services and research our customers. From time to time we will email you details of promotions and special offers. However, you can ‘opt out’ from receiving any further marketing or promotional material from us.
We may also use Personal Information to identify you to establish purchases within the system or to enable us to address your expectations of us in respect of how we conduct our business.
Who do we give your Personal Information to?
We will only use the Personal Information you provide to us through robdolanwines.com.au for the purpose for which it was provided and directly related purposes and in the normal business operation and marketing of the goods and services offered on robdolanwines.com.au. Rob Dolan Wines may disclose personal information about you in some circumstances. Rob Dolan Wines may disclose your personal information to third party contractors and service providers who help us to operate this website and provide a service to you. Rob Dolan Wines may also share your personal information with its related bodies corporate to help us ensure that your personal information remains up-to-date and complete and so that we may better understand and meet your needs and interests. We will not give your Personal Information to any other third parties without your prior consent. The only exceptions to this are when we are required to disclose the information by law or to protect our rights, safety or property. When we have to send your Personal Information to contractors or service providers to carry out work on our behalf, or to related bodies corporate, we require these organisations to comply with this privacy policy and, in certain situations, require a confidential undertaking to protect your personal information. We will not permit others to use your information beyond what is necessary to assist us and wherever possible they will be required to provide a confidentiality undertaking to protect your Personal Information.
Can you gain access to your Personal Information?
If you would like details of the Personal Information that we hold about you in order to update it or for any other reason please forward a written request to our Privacy Contact Officer. We may ask you to complete a Personal Information Request Form. We generally will not charge you a fee in respect of such access but reasonable administrative costs may be charged in some circumstances. You will be required to satisfy identity validation procedures to prove that you and the individual requesting the personal information are one and the same.
How to contact us
Privacy Officer
Rob Dolan Wines, PO Box 4071, Croydon Hills, Victoria, Australia 3136.
E: enquiries@robdolanwines.com.au
What can you do if you have a complaint?
If you are not happy in respect of how we have dealt with your Personal Information or in gaining access to it, you should firstly contact our Privacy Contact Officer (refer above contact details) to discuss your concerns. Parents should contact our Privacy Contact Officer if they want Personal Information deleted that has been provided by their children. Then, if you are still not satisfied, you should contact the Office of the Federal Privacy Commissioner – Privacy Hotline on 1300 363 992 or visit their website for further direction and assistance.
Disclaimer
This Privacy Statement may be amended from time to time by us at our sole discretion and variations will become effective at the time of posting. Rob Dolan Wines is not responsible for any unauthorised use of or access to the Personal Information provided.
Links to Third Party Websites
This website may contain links to third party websites for your convenience and information. When you access one of these third party linked sites, Rob Dolan Wines is NOT responsible for the privacy practices of that website. Please review the privacy policy for each site you visit.
TERMS OF USE
Rob Dolan Wines Pty Ltd (ABN 31155280587)
This document contains the terms and conditions governing your use of this web site and online purchases and bookings made via this website. By using this web site you agree to be bound by these terms and conditions.
Although the terms and conditions shown on this web site may change from time to time without notice, it is only those terms and conditions in force at the time you use this website that are relevant to you. Please note that all information shown on this web site may change at any time without notice. The availability of wine, specialty vintages, merchandise, tickets and competitions shown or referred to on this web site is subject to change, delay or cancellation due to out of stock issues, vintage changes and freight delays. Competitions may be subject to individual terms and conditions available at the time of entry. Employees of Rob Dolan Wines and its related bodies corporate, including immediate families, may become members of Rob Dolan Wines but cannot enter any competitions promoted on the Rob Dolan Wines website. The information on this site is only intended to be of a general nature – detailed particulars can be obtained by contacting the relevant contact person.
Personal Information
You may be asked to provide personal information (i.e. information which is collected and identifiable as relating to you personally) before purchasing tickets, before entering any competition or before registering for our Rob Dolan Wines Membership on this web site. All personal information collected from this web site will be maintained in accordance with the Rob Dolan Wines Privacy Statement is incorporated into these terms and conditions of use.
Limitation of Liability
This web site is operated by Rob Dolan Wines. As far as is permitted by law, you agree when you use this web site to indemnify and release Rob Dolan Wines in respect of any claims, loss or damage incurred as a result of any error, omission or misrepresentation in this web site.
Rob Dolan Wines reserves the right to refuse any purchase order, competition entry or booking made via this website.
PRODUCT RETURN AND REPLACEMENT POLICY
Rob Dolan Wines accepts that on some rare occasions, wine can be ‘spoiled’ due to a faulty seal, oxidation or damage in transit. Should a wine arrive with such issues (and due to no fault of the purchaser – which might include for example, incorrect storage conditions) we are happy to replace or provide a credit note for the amount of the purchase.
PRODUCT DELIVERY POLICY
Deliveries will be dispatched from Rob Dolan Wines (VICTORIA) within 5 working days of order and payment processing. Receipt of delivery to purchaser’s address is dependent on purchaser’s proximity to Rob Dolan Wines and may range from overnight to 14 days.
Rob Dolan Wines will use all reasonable endeavours to deliver by any requested or agreed date, however it does not guarantee delivery on that date and is not liable for any loss resulting from late delivery. Deliveries cannot be made anywhere outside of Australia. In the instance the recipient has provided incorrect or out- of-date details, Rob Dolan Wines is not liable for incorrect or unclaimed delivery.
Rob Dolan Wines offers the opportunity to provide delivery instructions to have goods left at point of delivery. All efforts will be made to ensure these instructions are followed but it must be clear that the customer takes on this option at their own risk.
Goods will NOT be delivered to persons under the age of 18 years. Rob Dolan Wines may request that the person who receives the goods provide satisfactory evidence of proof of age.
Rob Dolan Wines must be notified of damage caused to goods during shipping, within 3 days of delivery.
Replacement of goods will be coordinated by Rob Dolan Wines provided there is satisfactory evidence damage was caused during transit (Photo evidence may be requested).
INTELLECTUAL PROPERTY RIGHTS
Copyright and other intellectual property rights in respect of this web site are owned by Rob Dolan Wines, its affiliates, corporate partners or licensors, unless expressly indicated to the contrary.
You may download, store in cache, display, print and copy material in a complete and unaltered form for your own personal, non-commercial use provided that you:
» Keep intact all copyright and trademark notices (set out below); &;
» Do not use the material in any manner that suggests an association with any of our products, services or brands.
Provided the above conditions are followed, you may use the material on this web site for the purpose of research or study, provided your use is fair. It is deemed fair to reproduce no more than 10% of the number of words on this web site and to only use the material for class use or assessment.
You may not otherwise copy, reproduce, alter, distribute or display the material on this web site in any way without our prior written permission. Breach of this may render you liable at law for criminal and/or civil penalties. Our website content is protected by Australian and International copyright and trademark laws and you are not permitted to make any unauthorized use of its contents.
TRADEMARKS
The trademarks that appear on this site are primarily trademarks of Rob Dolan Wines, its related bodies corporate or other affiliates.
Other trademarks displayed on this website are trademarks of their respective owners. Nothing contained on this website should be construed as granting any license or right of use of any trademark displayed on this website in the absence of written consent from Rob Dolan Wines, its related bodies corporate, or the relevant affiliate or the third party owner of the trade mark.
Variation
Rob Dolan Wines may vary these terms and conditions at any time. Any variations become effective upon posting. By continuing to use this website following a variation of the terms and conditions, you consent to be bound by the varied terms and conditions.
Third Party Links
This web site contains hyperlinks and other pointers to web sites operated by third parties. These linked web sites are not under the control of Rob Dolan Wines and Rob Dolan Wines is not responsible for the contents of any linked web site or any hyperlink contained in a linked web site. Rob Dolan Wines provides these hyperlinks to you as a convenience only, and the inclusion of any link does not imply any endorsement of the linked web site by Rob Dolan Wines, its related bodies corporate, affiliates, corporate partners or licensors. You access such websites entirely at your own risk.